Privacy policy

Increate Pty Ltd (ABN 96 675 007 217) (“Increate”, “we”, “us”) respects your privacy. This policy explains how we collect, use, store and share your personal information, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect information we need. This may include:

• Your name, business name, email address and phone number
• Details you share about your business and marketing when you contact us or book a discovery call
• Billing details needed to invoice you
• Information about how you use our website, such as pages visited and device type, collected through cookies and analytics tools

How we collect it

Mostly directly from you, when you fill in a form, book a call, subscribe to our newsletter, email us or work with us. Some information is collected automatically when you visit our website.

How we use it

• To respond to enquiries and run your discovery call
• To deliver and manage the services you’ve engaged us for
• To send invoices and manage payments
• To send our newsletter, if you’ve subscribed (you can unsubscribe at any time)
• To understand and improve our website and services

We don’t sell your personal information, and we won’t use it for anything unrelated without your consent.

Who we share it with

We share information only where needed to run our business, for example with trusted providers for website hosting, email marketing, booking, accounting and analytics. Some of these providers may store data overseas, including in the United States. We take reasonable steps to make sure they protect your information. We may also disclose information if required by law.

Cookies and analytics

Our website uses cookies and similar tools to remember your preferences and understand how visitors use the site. You can turn cookies off in your browser settings, though some parts of the site may not work as intended.

Keeping your information safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as required by law.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing hello@increate.com.au. We’ll respond within a reasonable time.

Complaints

If you have a concern about how we’ve handled your personal information, please email hello@increate.com.au and we’ll work with you to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us

Increate Pty Ltd (ABN 96 675 007 217)
Sydney, NSW
hello@increate.com.au · +61 2 9099 5804